What happens if only one roommate wants to move out?
Contact your designated property manager directly for the necessary forms to remove one roommate from the lease paperwork and/or have a new roommate added. Your property manager will discuss the roommate transfer fee as well as the procedures for handling the security deposit.
What happens if I need to move before the end of my lease?
Please refer to your copy of your lease agreement. Contact your designated property manager as soon as possible to discuss this situation in detail.
Do I need renter’s insurance?
Yes. Tenants should be aware their personal property is not covered by the landlord’s insurance policy. Tenants are responsible for obtaining insurance for their personal property if they want to be covered in the event of fire, theft, or other type of loss. These are other types of loss that renter’s insurance protects against include, in addition to fire and theft, a range of other losses or perils. A significant benefit is that renter’s insurance covers personal property whether that property is damaged or stolen in the tenant’s own rental unit or in another location. In most policies, renter’s insurance provides coverage for damage caused by windstorms, hail, explosions, or vandalism. It’s important to note damage caused by earthquake or flood must be purchased separately with an endorsement to the renter’s policy or an additional policy. Like other types of homeowner’s insurance, a renter’s policy also limits coverage for some categories of personal property, such as jewelry, furs, silverware and other types of valuables. Tenants should check with their insurance agent to find out what other categories may have limited coverage under their renter’s insurance policy. If the value of their property in any of those categories exceeds the limit, tenants may be able to increase the coverage for the specific category on their renter’s policy, or insure those items separately. (If they choose to insure or schedule their valuable items separately, they may receive broader coverage and lower deductibles on those items.)
In addition to coverage for their personal property, a renter’s policy also provides liability coverage. Tenants may wonder why they need liability coverage when the landlord’s policy has it. The answer is simple: because the landlord’s insurance only covers landlord liability. It doesn’t cover the tenant’s liability. Renter’s insurance covers the tenant’s liability up to a set limit, as long as the tenant did not intentionally cause the loss. Liability coverage isn’t just limited to damage to others or others’ property that occurs inside the tenant’s residence. It also covers legal defense expenses and the renter’s liability outside the home.
Can I make changes to the property?
Any and all changes or modifications to the property must be requested in writing for approval before any changes are made.
What are my maintenance responsibilities as the tenant?
Maintaining working batteries in smoke and CO2 detectors; changing light bulbs; replacing the furnace filter each month; and reporting any issues with the property promptly to Agon Management so they can be addressed.
How long should I plan to wait to hear back from someone regarding a maintenance problem?
In a non-emergency situation, please allow 24 hours.
When I need maintenance/repairs, how do I let you know?
You can submit a Maintenance Request online through your tenant account. If there is a situation where your property or the apartment may be damaged, please contact your designated property manager immediately.
When is rent due?
Rent is due on or before the 1st of each month. Late fees are applied to any payment not postmarked by the 5th of each month.
How can I pay my rent?
Rent can be paid via check, credit card, or direct deposit. We have a secure 3rd party website set up that allows you to set up recurring payments from a credit card or directly from your bank account. This is the option most tenants select as it is the most convenient option, but for those who prefer to pay via check, payment can be sent to:
1300 Pennsylvania Ave. NW Ste 190-319
Washington, DC 20004
After I apply, how quickly will you let me know whether or not I’ve been accepted?
After completing the application and the credit and background check, we typically let prospective tenants know what decision we’ve come to within 1-2 days.
Why should I use a property manager instead of managing it myself?
Self-management is a very viable option for some property owners. However, many owners don’t want to invest the time and effort in marketing for tenants, meeting multiple prospective tenants at nights and weekends in order to show the property, dealing with the maintenance requests that inevitably come up (the 2am ‘the toilet is broken’ call), etc.
How are you different than other property managers?
Our clients tell us 3 main things set us apart:
- we’re property owners ourselves, and so we understand owning rental property not only from the property management side, but also from the home owner side
- we have a variety of unique tenant screening techniques that ensure only the best qualified candidates are placed in our properties
- we use technology in such a way as to give the property owner maximum control and comfort that they’re property is being maintained to their standards
What do you charge?
Our fee is 8.0% of the gross monthly rent. This is on the low end of most property management companies in the DC Metro area. We are able to keep our fees down because our use of technology allows us to operate with very low overhead.
What does your typical client look like?
We manage property for many different types of people- from seasoned property investors who own dozens of properties, to individual homeowners moving away for a fixed period of time and planning to move back into their property at some point in the future.
How do I know my property is being maintained?
We document the condition of your property when the tenant moves in via digital video and digital photographs; that way there is no confusion or misunderstanding with the tenant when they move out as to whether any defect in the property was there before they arrived or is there as a result of them living in the property.
We also provide quarterly digital videos to our clients showing them the exact condition of their property. Through these videos our clients can see exactly how their property is being maintained and raise any issues to us immediately, if needed. These videos are also thoroughly reviewed by Agon Management and any needed corrective action is taken.
How do you market my property to prospective tenants?
Because we are not only licensed property managers, but also have licensed Realtors on staff, we are able to use the Multiple Listing Service to advertise your property. Along with the MLS, we also have 20+ other website we actively market your property on– including craigslist, forrentbyowner.com, backpage.com, etc. We also have expertise in graphic design that allows us to put together some of the most polished looking rental advertisements possible.
How do you screen tenants?
We use an accredited 3rd party entity that does a thorough credit and background check. We also have a number of proprietary tenant screening techniques that we employ, which we would be happy to review with you during our meeting.
What sort of reporting do you do?
We provide monthly reports of rent and other income received, all maintenance and other expenses, and any other items through our online client website.
Are you going to be charging me a lot for maintenance/repairs?
Because we’re property owners and investors ourselves, we have a network of accredited and licensed technicians and contractors who offer us ‘preferred pricing’ that we then pass along to our clients.